Cumberland Resort and Spa

Other Accommodation

Service, Amenity or Attribute



Service, Amenity or Attribute

Bus Meet and Greet Every guest is welcomed by Bus Transfer Company Baunti Escapes at the airport, where the bus is waiting (bus size is approx. 22 seats). Personal airport meet and greet


Complimentary Return Airport Transfers Every guest enjoys return airport bus transfers (bus size is approx. 22 seats) Complimentary Return Airport Transfers


Guided Town Tour Guided tour in Bus on way to Resort.


Complimentary Welcome Drink Every Guest is welcomed upon arrival with a cool, refreshing drink on the Ying Yang deck. Outdoor Lobby Area MP900314350NO
Discounted Rental Car Automatic 4 door Resort Rental car is provided to every unit.
for just 32 per day including insurance. (8-seater minivan is $42 per day including insurance)

$60 value ($32 cost)

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Full-time Onsite managers Full-time Reception from 8.30am to 4.30pm (Mon – Sat) Sunday until 1pm. Open 7 days per week.

Note: Reception hours subject to change at any time.

front desk services

Check in, book tours

Fulltime Housekeeping Separate Fulltime housekeeping services 7 days per week to top up supplies or assist with any service request. Onsite Housekeeping WarningNO
Fulltime Onsite Tour Desk Fulltime Tour Desk providing immediate tour bookings.

front desk services

Check in, book tours


(even if there is any tour booking option, it will not be fulltime)

Concierge Services Fulltime Concierge Services

front desk services

Check in, book tours

Spa Bath and Massage Spa Shower Every executive bedroom has an en-suite spa bathroom with spa bath, massage spa shower or both. Romantic Spa Villas also available. Massage Spa Shower WarningNO
Choice of 1-BR, 2-BR, 3-BR, 4-BR, 5-BR Only accommodation property to offer a choice of number of bedrooms from one to five, and where each exec bedroom has an en-suite spa bathroom. Cumberland Spa Villa WarningNO
Onsite Spa Treatment Centre Onsite Spa Treatment Centre offers hot stone massage, relaxation and remedial massages, exfoliation, body wraps, Vinotherapie, Ear Candling, Chinese Cupping and other treatments. 1385302_print WarningNO
Complimentary Movies Over 450 Complimentary Movies Complimentary Movies WarningNO
Complimentary FOXTEL Entertainment Satellite Cable TV through FOXTEL, Australia’s premium TV entertainment provider. Over 57 channels including news, sports, drama, and documentaries. Foxtel Satellite TV Extremely Rare

Plus nobody provides as many channels

Complimentary Internet Access Free Wi-Fi throughout the resort with daily allowance. Several networks to ensure strong signal everywhere in resort.
Additional Wi-Fi at the cheapest rates on the island.
Free Internet at Reception


Complimentary Starter Breakfast Provisions Breakfast provisions include fresh loaf of sliced bread, eggs, juice, milk, condiments such as jam, Vegemite or other spreads, tea and coffee.

Breakfast foods including eggs.


If any starter breakfast provisions are provided, it will likely be a few slices of bread (not whole loaf) and will not include eggs.

Complimentary Heated Swim Spa Pool

Only heated pool to 36 degrees Celsius. Swim spa pool.


Unless pool is heated, you will not want to use it.


Cumberland Guests have use of the tennis courts at the Cheryl Tennis Club nearby (approx $20pp).

Tennis Courts


Cumberland is about 1 km from the tennis club

TQUAL Accredited and Certified

Australia’s recognised Symbol for Total Quality TQUAL Certified


Very few Accommodations are TQUAL certified.

Awarded by TripAdvisor as the Winner of the Certificate of Excellence 2013, 2014, 2015, 2016, 2017 and 2018.

This prestigious award places Cumberland Resort and Spa as the the top-performing 10% of all businesses worldwide on TripAdvisor, and is given to businesses that consistently earn high ratings from TripAdvisor travellers.

Certificate of Excellence


Top-performing 10% of all businesses worldwide. Rare or Unique on Norfolk Island.

Certified Environmentally Friendly

Officially Certified by the AAA as Eco-Friendly, with sustainable practices including water self-sufficiency, low energy lighting, gray water, composting, etc.



Most Accommodations are Not Officially Certified as Eco Friendly

4-Star Star Ratings Australia Rated Officially and Independently rated for  by Star Ratings Australia at 4 stars. AAA Rated 4 star


Most rated properties are at 3 or 3.5 star level, and were rated more than 4 years ago. Many properties are so-called “self-rated”. Do you trust the property with their self-rating or an independent professional body such as Star Ratings Australia? (AAA).