Cumberland Resort and Spa

Other Accommodation

Service, Amenity or Attribute



Service, Amenity or Attribute

Bus Meet and GreetEvery guest is welcomed by the Bus Transfer Company at the airport, where the bus is waiting (bus size is approx. 22 seats). This is a free service until 31 March 2023. Personal airport meet and greet


Complimentary Return Airport TransfersEvery guest enjoys return airport bus transfers (bus size is approx. 22 seats)Complimentary Return Airport Transfers


Guided Town TourGuided tour in Bus on way to Resort.


Complimentary Welcome DrinkEvery Guest is welcomed upon arrival with a cool, refreshing drink on the Ying Yang deck.Outdoor Lobby AreaMP900314350NO
Discounted Rental CarAutomatic 4 door Resort Rental car is provided to every unit
for a very discounted rate including insurance. Guest party (minimum five guests) may upgrade to an 8-seater minivan for additional $10 per day including insurance)

$60 value ($39 cost)

Full-time Onsite managersFull-time Reception from 8.30am to 4.30pm (Mon – Sat) Sunday until 1pm. Open 7 days per week.

Note: Reception hours subject to change at any time.

front desk services

Check in, book tours

Fulltime HousekeepingSeparate Fulltime housekeeping services 7 days per week to top up supplies or assist with any service request.Onsite Housekeeping WarningNO
Fulltime Onsite Tour DeskFulltime Tour Desk providing immediate tour bookings.

front desk services

Check in, book tours


(even if there is any tour booking option, it will not be fulltime)

Concierge ServicesFulltime Concierge Services

front desk services

Check in, book tours

Spa Bath and Massage Spa ShowerEvery executive bedroom has an en-suite spa bathroom with spa bath, massage spa shower or both. Romantic Spa Villas also available.Massage Spa ShowerWarningNO
Choice of 1-BR, 2-BR, 3-BR, 4-BR, 5-BROnly accommodation property to offer a choice of number of bedrooms from one to five, and where each exec bedroom has an en-suite spa bathroom.Cumberland Spa VillaWarningNO
Onsite Spa Treatment CentreOnsite Spa Treatment Centre offers hot stone massage, relaxation and remedial massages, exfoliation, body wraps, Vinotherapie, Ear Candling, Chinese Cupping and other treatments.1385302_printWarningNO
Complimentary MoviesOver 450 Complimentary MoviesComplimentary MoviesWarningNO
Complimentary FOXTEL EntertainmentSatellite Cable TV through FOXTEL, Australia’s premium TV entertainment provider. Over 57 channels including news, sports, drama, and documentaries.Foxtel Satellite TVExtremely Rare

Plus nobody provides as many channels

Complimentary Internet AccessFree Wi-Fi throughout the resort. Several networks to ensure reliability, and many routers to ensure strong signal everywhere in resort.
Most reliable and best Wi-Fi on the island.
Free Internet at Reception


Complimentary Starter Breakfast ProvisionsBreakfast provisions include fresh loaf of sliced bread, eggs, juice, milk, condiments such as jam, Vegemite or other spreads, tea and coffee.

Breakfast foods including eggs.


If any starter breakfast provisions are provided, it will likely be a few slices of bread (not whole loaf) and will not include eggs.

Complimentary Heated Swim Spa Pool

Only heated pool to 36 degrees Celsius. Swim spa pool.


Unless pool is heated, you will not want to use it.


Cumberland Guests have use of the tennis courts at the Cheryl Tennis Club nearby (approx $20pp).

Tennis Courts


Cumberland is about 1 km from the tennis club

TQUAL Accredited and Certified

Australia’s recognised Symbol for Total QualityTQUAL Certified


Very few Accommodations are TQUAL certified.

Awarded by TripAdvisor as the Winner of the Certificate of Excellence 2013, 2014, 2015, 2016, 2017 and 2018.

This prestigious award places Cumberland Resort and Spa as the the top-performing 10% of all businesses worldwide on TripAdvisor, and is given to businesses that consistently earn high ratings from TripAdvisor travellers.

Certificate of Excellence


Top-performing 10% of all businesses worldwide. Rare or Unique on Norfolk Island.

Certified Environmentally Friendly

Officially Certified by the AAA as Eco-Friendly, with sustainable practices including water self-sufficiency, low energy lighting, gray water, composting, etc.



Most Accommodations are Not Officially Certified as Eco Friendly

4-Star Star Ratings Australia RatedOfficially and Independently rated for  by Star Ratings Australia at 4 stars.AAA Rated 4 star


Most rated properties are at 3 or 3.5 star level, and were rated more than 8 years ago. Many properties are so-called “self-rated”. Do you trust the property with their self-rating or an independent professional body such as Star Ratings Australia? (AAA).