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Cumberland Resort and Spa |
Other Accommodation |
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Service, Amenity or Attribute |
Description |
Picture |
Service, Amenity or Attribute |
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| Bus Meet and Greet | Every guest is welcomed by the Bus Transfer Company at the airport, where the bus is waiting (bus size is approx. 22 seats). This is a free service until 31 March 2023. |  |
Maybe |
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| Complimentary Return Airport Transfers | Every guest enjoys return airport bus transfers (bus size is approx. 22 seats) |  |
Maybe. |
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| Guided Town Tour | Guided tour in Bus on way to Resort. |  |
Rare |
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| Complimentary Welcome Drink | Every Guest is welcomed upon arrival with a cool, refreshing drink on the Ying Yang deck. |  |
 NO |
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| Discounted Rental Car | Automatic 4 door Resort Rental car is provided to every unit for a very discounted rate including insurance. Guest party (minimum five guests) may upgrade to an 8-seater minivan for additional $10 per day including insurance) $60 value ($39 cost) |
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Maybe | |
| Full-time Onsite managers | Full-time Reception from 8.30am to 4.30pm (Mon – Sat) Sunday until 1pm. Open 7 days per week.
Note: Reception hours subject to change at any time. |
 Check in, book tours |
NO |
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| Fulltime Housekeeping | Separate Fulltime housekeeping services 7 days per week to top up supplies or assist with any service request. |  |
NO |
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| Fulltime Onsite Tour Desk | Fulltime Tour Desk providing immediate tour bookings. |
 Check in, book tours |
NO
(even if there is any tour booking option, it will not be fulltime) |
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| Concierge Services | Fulltime Concierge Services |
Check in, book tours |
NO |
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| Spa Bath and Massage Spa Shower | Every executive bedroom has an en-suite spa bathroom with spa bath, massage spa shower or both. Romantic Spa Villas also available. |  |
NO |
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| Choice of 1-BR, 2-BR, 3-BR, 4-BR, 5-BR | Only accommodation property to offer a choice of number of bedrooms from one to five, and where each exec bedroom has an en-suite spa bathroom. |  |
NO |
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| Onsite Spa Treatment Centre | Onsite Spa Treatment Centre offers hot stone massage, relaxation and remedial massages, exfoliation, body wraps, Vinotherapie, Ear Candling, Chinese Cupping and other treatments. |  |
NO |
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| Complimentary Movies | Over 450 Complimentary Movies |  |
NO |
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| Complimentary FOXTEL Entertainment | Satellite Cable TV through FOXTEL, Australia’s premium TV entertainment provider. Over 57 channels including news, sports, drama, and documentaries. |  |
Extremely Rare
Plus nobody provides as many channels |
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| Complimentary Internet Access | Free Wi-Fi throughout the resort. Several networks to ensure reliability, and many routers to ensure strong signal everywhere in resort. Most reliable and best Wi-Fi on the island. |
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Rare |
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| Complimentary Starter Breakfast Provisions | Breakfast provisions include fresh loaf of sliced bread, eggs, juice, milk, condiments such as jam, Vegemite or other spreads, tea and coffee. |
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If any starter breakfast provisions are provided, it will likely be a few slices of bread (not whole loaf) and will not include eggs. |
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Complimentary Heated Swim Spa Pool |
Only heated pool to 36 degrees Celsius. Swim spa pool. |
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Unless pool is heated, you will not want to use it. |
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Tennis |
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 |
Maybe Cumberland is about 1 km from the tennis club |
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TQUAL Accredited and Certified |
Australia’s recognised Symbol for Total Quality |  |
Rare Very few Accommodations are TQUAL certified. |
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| Awarded by TripAdvisor as the Winner of the Certificate of Excellence 2013, 2014, 2015, 2016, 2017 and 2018. |
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Top-performing 10% of all businesses worldwide. Rare or Unique on Norfolk Island. |
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Certified Environmentally Friendly |
Officially Certified by the AAA as Eco-Friendly, with sustainable practices including water self-sufficiency, low energy lighting, gray water, composting, etc. |
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Most Accommodations are Not Officially Certified as Eco Friendly |
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| 4-Star Star Ratings Australia Rated | Officially and Independently rated for by Star Ratings Australia at 4 stars. |  |
Outdated. Most rated properties are at 3 or 3.5 star level, and were rated more than 8 years ago. Many properties are so-called “self-rated”. Do you trust the property with their self-rating or an independent professional body such as Star Ratings Australia? (AAA). |
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