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Cumberland Resort and Spa | Other Accommodation | |||
Service, Amenity or Attribute | Description | Picture | Service, Amenity or Attribute | |
| Bus Meet and Greet | Every guest is welcomed by the Bus Transfer Company at the airport, where the bus is waiting (bus size is approx. 22 seats). This is a free service until 31 March 2023. |  | Maybe | |
| Complimentary Return Airport Transfers | Every guest enjoys return airport bus transfers (bus size is approx. 22 seats) |  | Maybe. | |
| Guided Town Tour | Guided tour in Bus on way to Resort. |  | Rare | |
| Complimentary Welcome Drink | Every Guest is welcomed upon arrival with a cool, refreshing drink on the Ying Yang deck. |  |  NO | |
| Discounted Rental Car | Automatic 4 door Resort Rental car is provided to every unit for a very discounted rate including insurance. Guest party (minimum five guests) may upgrade to an 8-seater minivan for additional $10 per day including insurance) $60 value ($39 cost) |  | Maybe | |
| Full-time Onsite managers | Full-time Reception from 8.30am to 4.30pm (Mon – Sat) Sunday until 1pm. Open 7 days per week. Note: Reception hours subject to change at any time. |  Check in, book tours | NO | |
| Fulltime Housekeeping | Separate Fulltime housekeeping services 7 days per week to top up supplies or assist with any service request. |  | NO | |
| Fulltime Onsite Tour Desk | Fulltime Tour Desk providing immediate tour bookings. |  Check in, book tours | NO (even if there is any tour booking option, it will not be fulltime) | |
| Concierge Services | Fulltime Concierge Services | Check in, book tours | NO | |
| Spa Bath and Massage Spa Shower | Every executive bedroom has an en-suite spa bathroom with spa bath, massage spa shower or both. Romantic Spa Villas also available. |  | NO | |
| Choice of 1-BR, 2-BR, 3-BR, 4-BR, 5-BR | Only accommodation property to offer a choice of number of bedrooms from one to five, and where each exec bedroom has an en-suite spa bathroom. |  | NO | |
| Onsite Spa Treatment Centre | Onsite Spa Treatment Centre offers hot stone massage, relaxation and remedial massages, exfoliation, body wraps, Vinotherapie, Ear Candling, Chinese Cupping and other treatments. |  | NO | |
| Complimentary Movies | Over 450 Complimentary Movies |  | NO | |
| Complimentary FOXTEL Entertainment | Satellite Cable TV through FOXTEL, Australia’s premium TV entertainment provider. Over 57 channels including news, sports, drama, and documentaries. |  | Extremely Rare Plus nobody provides as many channels | |
| Complimentary Internet Access | Free Wi-Fi throughout the resort. Several networks to ensure reliability, and many routers to ensure strong signal everywhere in resort. Most reliable and best Wi-Fi on the island. |  | Rare | |
| Complimentary Starter Breakfast Provisions | Breakfast provisions include fresh loaf of sliced bread, eggs, juice, milk, condiments such as jam, Vegemite or other spreads, tea and coffee. |
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If any starter breakfast provisions are provided, it will likely be a few slices of bread (not whole loaf) and will not include eggs. | |
Complimentary Heated Swim Spa Pool | Only heated pool to 36 degrees Celsius. Swim spa pool. |  |
Unless pool is heated, you will not want to use it. | |
Tennis |
|  | Maybe Cumberland is about 1 km from the tennis club | |
TQUAL Accredited and Certified | Australia’s recognised Symbol for Total Quality |  | Rare Very few Accommodations are TQUAL certified. | |
| Awarded by TripAdvisor as the Winner of the Certificate of Excellence 2013, 2014, 2015, 2016, 2017 and 2018. |
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Top-performing 10% of all businesses worldwide. Rare or Unique on Norfolk Island. | |
Certified Environmentally Friendly | Officially Certified by the AAA as Eco-Friendly, with sustainable practices including water self-sufficiency, low energy lighting, gray water, composting, etc. |
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Most Accommodations are Not Officially Certified as Eco Friendly | |
| 4-Star Star Ratings Australia Rated | Officially and Independently rated for by Star Ratings Australia at 4 stars. |  | Outdated. Most rated properties are at 3 or 3.5 star level, and were rated more than 8 years ago. Many properties are so-called “self-rated”. Do you trust the property with their self-rating or an independent professional body such as Star Ratings Australia? (AAA). | |
