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Cumberland Resort and Spa
Service, Amenity or Attribute
Service, Amenity or Attribute
|Bus Meet and Greet||Every guest is welcomed by the Bus Transfer Company at the airport, where the bus is waiting (bus size is approx. 22 seats). This is a free service until 31 March 2023.|
|Complimentary Return Airport Transfers||Every guest enjoys return airport bus transfers (bus size is approx. 22 seats)|
|Guided Town Tour||Guided tour in Bus on way to Resort.|
|Complimentary Welcome Drink||Every Guest is welcomed upon arrival with a cool, refreshing drink on the Ying Yang deck.||NO|
|Discounted Rental Car||Automatic 4 door Resort Rental car is provided to every unit|
for a very discounted rate including insurance. Guest party (minimum five guests) may upgrade to an 8-seater minivan for additional $10 per day including insurance)
$60 value ($39 cost)
|Full-time Onsite managers||Full-time Reception from 8.30am to 4.30pm (Mon – Sat) Sunday until 1pm. Open 7 days per week.|
Note: Reception hours subject to change at any time.
|Fulltime Housekeeping||Separate Fulltime housekeeping services 7 days per week to top up supplies or assist with any service request.||NO|
|Fulltime Onsite Tour Desk||Fulltime Tour Desk providing immediate tour bookings.||NO|
(even if there is any tour booking option, it will not be fulltime)
|Concierge Services||Fulltime Concierge Services||NO|
|Spa Bath and Massage Spa Shower||Every executive bedroom has an en-suite spa bathroom with spa bath, massage spa shower or both. Romantic Spa Villas also available.||NO|
|Choice of 1-BR, 2-BR, 3-BR, 4-BR, 5-BR||Only accommodation property to offer a choice of number of bedrooms from one to five, and where each exec bedroom has an en-suite spa bathroom.||NO|
|Onsite Spa Treatment Centre||Onsite Spa Treatment Centre offers hot stone massage, relaxation and remedial massages, exfoliation, body wraps, Vinotherapie, Ear Candling, Chinese Cupping and other treatments.||NO|
|Complimentary Movies||Over 450 Complimentary Movies||NO|
|Complimentary FOXTEL Entertainment||Satellite Cable TV through FOXTEL, Australia’s premium TV entertainment provider. Over 57 channels including news, sports, drama, and documentaries.||Extremely Rare|
Plus nobody provides as many channels
|Complimentary Internet Access||Free Wi-Fi throughout the resort. Several networks to ensure reliability, and many routers to ensure strong signal everywhere in resort.|
Most reliable and best Wi-Fi on the island.
|Complimentary Starter Breakfast Provisions||Breakfast provisions include fresh loaf of sliced bread, eggs, juice, milk, condiments such as jam, Vegemite or other spreads, tea and coffee.|
If any starter breakfast provisions are provided, it will likely be a few slices of bread (not whole loaf) and will not include eggs.
Complimentary Heated Swim Spa Pool
Only heated pool to 36 degrees Celsius. Swim spa pool.
Unless pool is heated, you will not want to use it.
Cumberland is about 1 km from the tennis club
TQUAL Accredited and Certified
|Australia’s recognised Symbol for Total Quality|
Very few Accommodations are TQUAL certified.
|Awarded by TripAdvisor as the Winner of the Certificate of Excellence 2013, 2014, 2015, 2016, 2017 and 2018. |
Top-performing 10% of all businesses worldwide. Rare or Unique on Norfolk Island.
Certified Environmentally Friendly
Officially Certified by the AAA as Eco-Friendly, with sustainable practices including water self-sufficiency, low energy lighting, gray water, composting, etc.
Most Accommodations are Not Officially Certified as Eco Friendly
|4-Star Star Ratings Australia Rated||Officially and Independently rated for by Star Ratings Australia at 4 stars.|
Most rated properties are at 3 or 3.5 star level, and were rated more than 8 years ago. Many properties are so-called “self-rated”. Do you trust the property with their self-rating or an independent professional body such as Star Ratings Australia? (AAA).