The following cancellation conditions apply to accommodation-only bookings (please refer to separate section for details of package deal bookings):
If Covid-19 restrictions prevent a guest from travelling on their original booking, Cumberland will amend the booking without penalty for travel until 31 March 2021. This date can be extended to travel by 30 September 2021 if restrictions go beyond 31 March 2021. Further extensions may also be permitted if Covid-19 restrictions persist.
If Covid-19 is not a factor: If cancellation occurs within 35 days of the start date of your accommodation, or No Show, or abandonment, or any time after check-in: 100% Gross Tariff penalty applies (this means the full price of the accommodation-only package). No refunds will be applied within 35 days of the start date of the accommodation.
- 50% penalty per person will apply if cancellation occurs between 36 and 65 days of the accommodation start date.
- A fee of $50.00 per person per amendment will apply to bookings.
- A $100 cancellation fee per person will apply to all bookings.
Travel insurance is strongly recommended. We strongly suggest all travellers to Norfolk Island take out Travel Insurance to provide some protection against certain delays, cancellations, medical costs, etc. Australian Medicare extends to Norfolk Island for Australian citizens and permanent residents. Medical evacuations can cost taxpayers $35,000 or more!!
Cancellation Penalties are strictly enforced.
Package Deal bookings
The following cancellation conditions apply to package deal bookings (please refer to section to the left for details of accommodation-only bookings): Packages are Non-Refundable after issue. Changes are not permitted for any reason after the tickets are issued.
Cumberland will not be responsible after the tickets have been issued for any changes caused by airline delays, cancellations or airline schedule changes, and will not be liable for any refunds, damages or extra nights accommodation in such circumstances.
Travel insurance is strongly recommended. We strongly suggest all travellers to Norfolk Island take out Travel Insurance to provide some protection against certain delays, cancellations, medical costs, etc. Australian Medicare extends to Norfolk Island for Australian citizens and permanent residents. Medical evacuations can cost taxpayers $35,000 or more!!.
You can opt-out of the creation of a user profile, storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.