Accommodation-Only bookings

The following cancellation conditions apply to accommodation-only bookings (please refer to section on right for details of package deal bookings): If cancellation occurs within 35 days of the start date of your accommodation, or No Show, or abandonment, or any time after check-in: 100% Gross Tariff penalty applies (this means the full price of the accommodation-only package). No refunds will be applied within 35 days of the start date of the accommodation.

  • 50% penalty per person will apply if cancellation occurs between 36 and 65 days of the accommodation start date.
  • A fee of $50.00 per person per amendment will apply to bookings.
  • A $100 cancellation fee per person will apply to all bookings.

Travel insurance is strongly recommended. We strongly suggest all travellers to Norfolk Island take out Travel Insurance to provide some protection against certain delays, cancellations, medical costs, etc. Australian Medicare does extend to Norfolk Island for Australian citizens and permanent residents. Medical evacuations can cost $35,000 or more!!

Cancellation Penalties are strictly enforced.

Package Deal bookings

The following cancellation conditions apply to package deal bookings (please refer to section to the left for details of accommodation-only bookings): Packages are Non-Refundable after issue. Changes are not permitted for any reason after the tickets are issued.

Cumberland will not be responsible after the tickets have been issued for any changes caused by airline delays, cancellations or airline schedule changes, and will not be liable for any refunds, damages or extra nights accommodation in such circumstances.

Travel insurance is strongly recommended. We strongly suggest all travellers to Norfolk Island take out Travel Insurance to provide some protection against certain delays, cancellations, medical costs, etc. Australian Medicare does extend to Norfolk Island for Australian citizens and permanent residents. Medical evacuations can cost $35,000 or more!!.

Privacy Information

We use Seekom’s iBex platform in order to manage reservations, and your personal data in a secure way. Seekom is a technology service to help us manage our business and is committed to improving the user experience for our customers (yes that’s you!). iBex stores your personal data which may include name, email address, home address, phone number and reservation details. For further details, please see Seekom’s privacy policy.

Additionally iBex utilises Hotjar in order to better understand our online users’ needs and to optimize this service and experience. Hotjar uses cookies and other technologies to collect data on our online visitors behavior. This may include device type, screen size IP address (captured and stored only in anonymized form), , browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Seekom, Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy.

You can opt-out of the creation of a user profile, storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.