Cumberland Resort and Spa

Other Accommodation

Service, Amenity or Attribute

Description

Picture

Service, Amenity or Attribute

Personal VIP Airport Meet and Greet Every guest is welcomed personally by Cumberland managers at the airport, where the Cumberland shuttle van is waiting. Personal airport meet and greet

Rare

Mostly directed to tour bus driver, and then waiting for the bus to fill up before going.

Complimentary Return Airport Transfers Every guest enjoys personalized return airport transfers Complimentary Return Airport Transfers

Rare

Mostly impersonal tour company bus transfers with long airport waiting time and frequent stops to drop off guests.

Guided Town Tour Guided tour in shuttle van on way to Resort. SC00401ss

Rare

 

Complimentary Half-Day Island Tour

Enjoy a free guided half-day island tour compliments of Cumberland Resort and Spa. Tour Bus Maybe
Complimentary Welcome Drink Every Guest is welcomed upon arrival with a cool, refreshing drink and cool face wash at the outdoor lounge adjacent to the Ying Yang deck. Outdoor Lobby Area MP900314350NO
Complimentary Rental Car Automatic 4 door Resort Rental car is provided to every unit.
Only car insurance is payable $25pd.

$60 value ($25 cost)

DSC00403ss Maybe
Fulltime Onsite managers Fulltime Reception from 8.30am to 4.30pm (Mon – Sat) Sunday until 1pm. Open 7 days per week.

front desk services

Check in, book tours

WarningNO
Fulltime Housekeeping Separate Fulltime housekeeping services 7 days per week to top up supplies or assist with any service request. Onsite Housekeeping WarningNO
Fulltime Onsite Tour Desk Fulltime Tour Desk providing immediate tour bookings.

front desk services

Check in, book tours

WarningNO

(even if there is any tour booking option, it will not be fulltime)

Concierge Services Fulltime Concierge Services

front desk services

Check in, book tours

WarningNO
Spa Bath and Massage Spa Shower Every executive bedroom has an en-suite spa bathroom with spa bath, massage spa shower or both. Romantic Spa Villas also available. Massage Spa Shower WarningNO
Choice of 1-BR, 2-BR, 3-BR, 4-BR, 5-BR Only accommodation property to offer a choice of number of bedrooms from one to five, and where each exec bedroom has an en-suite spa bathroom. Cumberland Spa Villa WarningNO
Onsite Spa Treatment Centre Onsite Spa Treatment Centre offers hot stone massage, relaxation and remedial massages, exfoliation, body wraps, Vinotherapie, Ear Candling, Chinese Cupping and other treatments. 1385302_print WarningNO
Complimentary Movies Over 450 Complimentary Movies Complimentary Movies WarningNO
Complimentary FOXTEL Entertainment Satellite Cable TV through FOXTEL, Australia’s premium TV entertainment provider. Over 57 channels including news, sports, drama, and documentaries. Foxtel Satellite TV Extremely Rare

Plus nobody provides as many channels

Complimentary Internet Access Complimentary internet access in lobby/reception for all guests; Free Wi-Fi throughout the resort with daily allowance. Several networks to ensure strong signal everywhere in resort.
Additional Wi-Fi at the cheapest rates on the island.
Free Internet at Reception

Rare

Complimentary Starter Breakfast Provisions Breakfast provisions include fresh loaf of sliced bread, eggs, juice, milk, condiments such as jam, Vegemite or other spreads, tea and coffee.

Breakfast foods including eggs.

WarningNO

If any starter breakfast provisions are provided, it will likely be a few slices of bread (not whole loaf) and will not include eggs.

Complimentary Heated Swim Spa Pool

Only heated pool to 36 degrees Celsius. Swim spa pool.

WarningNO

Unless pool is heated, you will not want to use it.

Complimentary Tennis

Cumberland Guests have free use of the tennis courts at the Cheryl Tennis Club nearby.

Tennis Courts

Rare

Very few Accommodations have free use of tennis courts.

TQUAL Accredited and Certified

Australia’s recognised Symbol for Total Quality TQUAL Certified

Rare

Very few Accommodations are TQUAL certified.

Awarded by TripAdvisor as the Winner of the Certificate of Excellence 2013, 2014, 2015 and 2016.


This prestigious award places Cumberland Resort and Spa as the the top-performing 10% of all businesses worldwide on TripAdvisor, and is given to businesses that consistently earn high ratings from TripAdvisor travellers.

Certificate of Excellence

WarningNO

Top-performing 10% of all businesses worldwide. Rare or Unique on Norfolk Island.

Certified Environmentally Friendly

Officially Certified by the AAA as Eco-Friendly, with sustainable practices including water self-sufficiency, low energy lighting, gray water, composting, etc.

Eco-Friendly

WarningNO

Most Accommodations are Not Officially Certified as Eco Friendly

4-Star AAA Rated Officially and Independently rated in October 2012 and 2013 by the AAA at 4 stars. AAA Rated 4 star

Outdated.

Most rated properties are at 3 or 3.5 star level, and were rated more than 2 years ago. Many properties are so-called “self-rated”. Do you trust the property with their self-rating or an independent professional body such as Star Ratings Australia? (AAA).